Responsible Gambling Policy

At Slots Amigo we take safer gambling seriously. Our priority is that every player can enjoy controlled play in a safe environment. We promote clear options and practical tools so you can manage how, when and how much you gamble with us.

Our approach to player protection

We follow straightforward principles: protect vulnerable players, make control tools easy to use, and provide prompt support when needed. We encourage regular self-checks and transparent account controls so players remain in control of their activity at all times.

Activity-control tools

Deposit, loss and time limits

You can set personalised deposit limits to control how much you add to your account over a day, week or month. Loss limits and session time limits are also available to help manage spending and playing time. These settings are adjustable from your account and apply immediately once saved.

Session breaks and cooling-off

If you want a short break from gambling you can use our session break or time-out options. For longer-term arrangements we offer temporary and permanent self-exclusion. All of these options are designed to be simple to activate from your account or by contacting our support team.

Self-exclusion

Self-exclusion removes access to your account and blocks marketing contact while it is in effect. If you choose to self-exclude we will guide you through the process and confirm the steps we take to restrict access. We will also explain how to request reactivation, where applicable, and what checks are required before any account is reopened.

Recognising signs of problematic behaviour

Common signs that gambling may be becoming a problem include chasing losses, spending more time than intended, neglecting work or family, or borrowing money to gamble. If you notice these signs in yourself or someone else, consider using our control tools or seeking external support.

Practical tips for staying in control

Set realistic deposit and session limits, take regular breaks, avoid gambling when stressed or tired, and do not use gambling as a way to cope with problems. Keep a record of time and money spent and review limits regularly to make sure they still meet your needs.

Professional help and support organisations

If you feel you need further help, seek professional support. Organisations such as GamCare, Gamblers Anonymous and NHS services offer confidential advice and treatment options. You can also contact our support team via your account for help with limits, self-exclusion or finding local services.

If you need assistance with any safer gambling feature, log in to your SlotsAmigo account or speak to live chat so we can help you manage your play responsibly.